Terms and Conditions

Terms & Conditions

‘We’, ‘Belhaven Brewery’ at Belhaven Brewery, Dunbar, East Lothian, EH42 1PE, offer brewery tours for sale to consumers through this website.  All tours and tour gift vouchers purchased through this website will be subject to the terms and conditions set out below. By purchasing a tour or tour gift voucher you are deemed to have accepted these terms and conditions, including any amendments we may make from time to time and the additional terms and conditions and policies referenced and/or made available by hyperlink. Please read and familiarise yourself with them before placing your order. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. The headings used are included for convenience only and will not limit or otherwise affect these terms and conditions.

Our online shop is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our tours and tour gift vouchers to you.

1. About Your Contract

When you complete a booking and receive confirmation from us, a legally binding contract is formed between you and us for the provision of the selected brewery tour experience. We reserve the right to refuse any booking at our discretion. 

2.     2. Tour Description

The Belhaven Brewery Tour takes place within a working brewery and includes access to operational brewing areas, historic sections of the brewery, and visitor facilities, including the Monks Retreat bar. As the brewery remains fully operational, tour routes, content, tasting products, and inclusions may vary depending on production schedules, operational requirements, and health and safety considerations.

Belhaven Brewery reserves the right to amend tour content, routes, tasting products, pricing, or availability, to withdraw tours or tour gift vouchers from sale, and to correct any errors, inaccuracies, or omissions on its website at any time without prior notice, including after a booking has been made where necessary.

3.     3. Customers & Age Restrictions

Children aged 5 and over are welcome to attend the tour when accompanied by a responsible adult. For health and safety reasons, children under the age of 16 are not permitted to enter the brewhouse. During this part of the tour, they and their accompanying adult will instead be shown a video presentation in the Monks area before rejoining the rest of the tour.

It is illegal for anyone under the age of 18 to purchase alcoholic beverages in the UK. Therefore, customers under the age of 18 will not be permitted to participate in the beer tasting. You may be required to provide proof of age on request. We will not sell or serve alcohol to anyone who is, or appears to be, under the age of 18. The person making the booking confirms that they are aged 18 or over and are legally capable of entering into a contract.

4.     4. Health, Safety & Hygiene Requirements

As this is a working food and beverage production environment, strict health, safety and hygiene standards apply. Jewellery, watches, keys, phones, false fingernails or any loose objects must be kept secure. Any losses must be reported immediately. Perfume or aftershave must not be applied during the tour. Any exposed cuts or grazes must be covered with a brightly coloured waterproof plaster. It is not permitted to touch any equipment, tools, tanks or materials other than samples that are provided. Food or drink is not permitted to be taken into the production environment. The only exception to this rule is if the external temperature exceeds 30˚C, in which case a clear bottle of water is allowed on the tour.

You must not attend the tour if you have experienced diarrhoea or vomiting within the previous 48 hours. This requirement is in place to protect food safety and public health. We reserve the right to refuse entry or remove any visitor who may present a health or hygiene risk.

5.     5. Accessibility & Physical Requirements

The Belhaven Brewery Tour takes place within a working brewery and involves a significant amount of walking and stair climbing, including access to upper levels of the brewery and viewing areas. Visitors must be able to walk independently and climb stairs to complete the tour safely.

Due to operational safety requirements, the brewhouse is not accessible to visitors who use wheelchairs or walking aids, including walking frames or mobility scooters. During the brewhouse section of the tour, these visitors and one accompanying adult will instead be invited to watch a short video presentation in the Monks area before rejoining the group for the remainder of the tour.

If you have any mobility concerns or accessibility requirements, please contact us before booking and we will be happy to advise whether the tour is suitable for you.

For health and safety reasons, all visitors must remain with their tour guide and stay on the designated tour route at all times.

6.     Footwear & Dress Code

For safety reasons, all visitors must wear flat, closed-toe footwear. We reserve the right to refuse participation to any visitor not meeting these requirements.

7.     Allergies & Sensitivities

Brewing activities take place on site and gluten, and other airborne particles may be present during production. Visitors with allergies, intolerances, or respiratory conditions should take this into consideration before booking. The Monks Retreat may serve beverages containing allergens. It is your responsibility to inform staff of any allergens or dietary requirements before consuming any food or drink.

8.     Booking Amendments & Cancellations (Tours)

Brewery Tour Bookings

You will receive a booking confirmation email shortly after your purchase. This confirmation acts as your tour ticket.

You may cancel or amend your brewery tour booking up to 48 hours before your scheduled tour time by contacting us at visitors@belhaven.co.uk.

If you cancel your booking more than 48 hours before your tour, you will receive a full refund using the same method of payment used for the original booking. Refunds will be processed without undue delay and no later than 14 days after we receive your cancellation request, although it may take additional time for your bank or card provider to process the payment. To exercise this right, you must notify us at visitors@belhaven.co.uk.

Cancellations made less than 48 hours before the scheduled tour time, or failure to attend your booked tour, are not eligible for a refund. Requests to amend bookings are subject to availability and cannot be guaranteed.

9.    Tour Gift Vouchers

Gift vouchers are sent digitally via email and are valid for 12 months from the date of purchase.

Tour gift vouchers can only be used to pay for a brewery tour purchased from our website. Tour gift vouchers cannot be used to pay for a brewery tour purchased in store at the brewery. Gift vouchers should be treated as cash. Belhaven Brewery cannot accept responsibility for lost, stolen or damaged vouchers. You are responsible for any unauthorised payments using your gift voucher. Therefore please do not allow others to use your gift voucher. Belhaven Brewery is not liable for lost, stolen or damaged gift vouchers. 

Gift vouchers may not be sold, exchanged or used for any other purpose, except as specified in these terms, without Belhaven Brewery’s written permission.

Belhaven Brewery does not warrant or represent that your gift voucher will always be accepted. For example, in the unlikely event of a failure of Belhaven Brewery IT and communications systems, Belhaven Brewery may not be able to accept gift vouchers as payment during such a system failure.

Belhaven Brewery reserves the right to refuse to accept a gift voucher or to limit the use of a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Belhaven Brewery may withdraw or cancel your gift voucher or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your gift voucher. The gift voucher shall become invalid once cancelled and you will not be able to redeem the balance on your gift voucher.

Belhaven Brewery’s liability to you in relation to these terms shall under no circumstances exceed the final balance held on your gift voucher. These terms set out Belhaven Brewery’s entire liability to remedy any defect or default in the gift voucher. Save as is provided in these terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these terms shall affect your statutory rights.

You have the right to cancel any unused tour gift voucher purchased online within 14 days of receiving your digital gift voucher, without giving a reason. To exercise this right, you must notify us at visitors@belhaven.co.uk.

If you cancel an eligible unused gift voucher within the 14-day cancellation period, we will refund all payments received using the same method of payment used for the original purchase, unless otherwise agreed. Refunds will be processed without undue delay and no later than 14 days after we receive your cancellation request.

Please note that partly used or redeemed gift vouchers cannot be cancelled or refunded.

10.   Cancellations or Changes by Belhaven Brewery

Belhaven Brewery reserves the right to cancel, postpone or reschedule tours due to operational requirements, health and safety concerns, staffing issues, maintenance, or circumstances beyond our reasonable control.

Where we cancel a tour, you will be offered either:

·       A full refund; or

·       An alternative tour date, subject to availability.

Belhaven Brewery is not liable for any additional costs or losses incurred as a result of a cancelled or rescheduled tour, including (but not limited to) travel, accommodation or other consequential expenses.

1   11. Private Tour Orders

Private tour bookings will be processed during the hours of 9.00am to 5.00pm Monday to Friday. Any orders received during the weekend or on public holidays will be processed on the next working day. Periods of high demand may result in delays to the processing of orders.

Despite our best efforts to maintain fully accurate tour availability records, it may sometimes happen that we are unable to fulfil a tour booking. In this case, we will contact affected customers directly to make alternative arrangements.

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

12. Right to Refuse Entry

We reserve the right to refuse entry to, or remove from the tour, any visitor who:

·       does not comply with these Terms

·       appears unwell or presents a health risk

·       fails to meet safety or accessibility requirements

·       behaves in a disruptive, unsafe, or inappropriate manner

·       appears to be under the influence of alcohol or drugs, or whose behaviour is considered unsafe, disruptive or abusive.

No refund will be issued in such circumstances.

 13. Payment

Full Payment must be made prior to confirmation of the tour booking or the delivery of the tour gift vouchers, by credit or debit card (we accept all major debit/credit cards, but unfortunately we cannot accept Diners Club or American Express). In the event of non-authorisation of payment by your card issuer we will contact you by telephone or email. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information (please see our privacy notice here).

All prices are shown in Pounds Sterling (£) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the tour booked or the value of the tour gift card.

You confirm that the credit/debit card being used for any transaction is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, without express written permission by us.

14. Complaint Handling

At Belhaven Brewery we pride ourselves on our high standards of products and services.  If you are not satisfied with your tour please let us know.  We deal with complaints effectively, in a fair, confidential and speedy manner and aim to respond to all complaints within 5 working days.

15. Intellectual Policy

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

16. Limitation of Liability

We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless (i) you have expressly made us aware in writing of the nature and extent of the loss or damage which may suffer in such situation and (ii) we have expressly confirmed in writing that we accept liability for such matters.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

17. Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or personal information.

18. Our Rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or

change these terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any change to these terms and conditions then you must immediately stop using the website.

19. Refusal of Transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any offer from this website; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

20. General Terms

If Belhaven Brewery fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Belhaven Brewery may still exercise those rights in the future.

If any of these terms are found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).

You agree that Belhaven Brewery may transfer its rights and obligations under these terms to another person. You may not transfer your rights or obligations under these terms to anybody else without first obtaining the written consent of Belhaven Brewery.

A person who is not a party to these terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

These terms (together with the documents referred to in them) represent the entire agreement between you and Belhaven Brewery in relation to your orders from the website and supersedes any previous agreement, whether written or oral. If any part of any provision of these terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the terms shall remain valid and enforceable.

These terms shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts.

Belhaven Brewery is a trading name of Greene King Brewing and Retailing Limited, a company incorporated in England and Wales with registration number 03298903 and registered office at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.  Correspondence address Belhaven Brewery, Brewery Lane, Dunbar, East Lothian, EH42 1PE.